0035345409285
MYCUSTOMER.IE
Giving you customer insights to help make better decisions and increase sales
We capture your customer perceptions and attitudes to your brand, and product or service. Ensuring you maintain the highest levels of customer satisfaction.
OUR STORY
We are passionate about data!
Capturing – Analysing – Utilising
Gathering customer data to allow our clients identify any gaps in their service or product offering to assist with higher rates of customer satisfaction / retention and ultimately profits.
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We specialise in capturing your customer / client perceptions, attitudes and satisfaction of your service, product and brand.
Ensuring you monitor and maintain a high level of customer satisfaction by measuring every customer engagement.
Our aim is to help our clients maintain and improve customer perceptions & satisfaction by measuring consistently and professionally how satisfied your customers are.
We are part of the Touchbase Group of companies, a market leader in the field of CRM for almost 20 years.
Aks us today how we can help you with any of the following:
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Customer / Client satisfaction
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Brand Loyalty & Perceptions
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Price comparisons
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Market & competitor Fact Finding
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InstaQ ® our online instant satisfaction measurement portal
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Mystery Shopping
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Referral programmes
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Lead Generation
WHAT WE DO
Start conversations with your customers today
CUSTOMER SURVEYS
Our experienced agents and account managers will work directly with your business to ensure you always have accurate information about what your customers think about your product / service.
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For over 15 years, we'be been completing satisfaction and customer insight surveys on behalf of our clients.
Our staff are uniquely trained to work with Industry leading surveys and ensure we capture the critical information to help you make the best decisions and improve your business.
We complete these surveys using a variety of tools including:
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Telephone surveys
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Face to Face surveys
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Mystery Shopping
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Online with our InstaQ ® portal
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Focus Groups
Call us today for more information or click here for a call back.
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FACT FINDING
Our clients want to take the guesswork out of their planning and work with actual facts about customers and competitors.
We complete anonymous projects to gather essential facts to allow you to plan your business properly and make the right decision.
Price Comparisons
These include price comparisons with key competitors.
Many of our clients complete price comparisons on a weekly or a monthly basis.
This is sent to key personnel in a summary report identifying any critical changes or updates with your main competitors.
Remove the guesswork of anecdotal evidence that your competitor is cheaper than you.
Other fact finding projects include:
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Identifying product specifications
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Confirming key decision makers
LEAD GENERATION
Imagine having your own telesales team with the key function of delivering qualified leads to your sales team.
Maybe you’ve just completed a special offer communication and you need to follow these up.
Do you have a list of potential customers / clients but you don’t have the resources to contact them all directly?
Our team has years of experience of handling lead generation.
We do the heavy lifting for your sales team and present them with qualified leads.
"INSTA-Q"
ONLINE INSTANT SATISFACTION MEASUREMENT PORTAL
We’ve developed an online portal that links with your CRM or POS system.
Once a customer has completed a purchase or experienced your service it instantly sends a branded HTML email requesting feedback.
You have access to an online dashboard which monitors overall customer satisfaction.
The dashboard gives live scoring for all customers.
Unhappy customers can be instantly identified and any issues dealt with to improve your scoring.
This system can be used to promote your success to any brands / franchises that you have relationships with.
Ask us for a demonstration today, submit your email address below and we’ll send you a demo log in.
MYSTERY SHOPPING
Mystery Shopping is used as an objective method to collect data and feedback from the customer about their experience in dealing with a business with the aim of promoting customer engagement. Mystery shoppers (also called secret shoppers) act as real customers, evaluating the store and interacting with the staff. They then complete an on-line report to record their experience. Trained mystery shoppers are sent into a business to evaluate their experience as a customer.
LOYALTY TRACKER & CUSTOMER RETENTION
If your product or service has a large volume of customer engagement we can build a programme to constantly measure customer loyalty and propensity to purchase again.
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Any drop in this measurement can identify a drop in either product or service satisfaction and allow you to address the concerns before they become a major issue.
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With the right information, we will help you to hghlight customers that are most likely to refer your business and simply ask for the referral.
Get in touch with us today and gain the knowledge to know your customers better
CONTACT US
Let us explain how we can help you gather crucial customer knowledge to help your business today.
CRM Centre, W4b Tougher Business Park, Newhall, Naas, Co Kildare.
0035345409285