DAILY CUSTOMER SATISFACTION SURVEY TO RETAIL CUSTOMERS

Ireland

Delivering a quality experience to each customer is crucial to our client.  The actual customer satisfaction rating is directly linked to their profitability.  We undertake online surveys within 24 hours of a customers experience and the client can view their satisfaction score on a real-time basis through their online dashboard.

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This client has increased their CSi score by 32% in the past 12 months by managing dissatisfied customers pro-actively and promptly by using our unique on-line dashboard.